There are many reasons why you may want to access your medical records, but you may not know how the process works. Whether you are moving to a different state, seeing a new provider, or just want a copy of your records for yourself, here is what you need to know.

Patient Portal 

The first thing you should do is check your healthcare provider’s online patient portal. San Juan Regional Medical Center’s patient portal offers patients the ability to be a part of their healthcare and stay better informed. Patients can view their health information, patient appointments, view and pay their bill, and more. 

• Set up a new account here 
• Log in to your existing account here

“Our patient portal is one great way to access your medical records. Anyone can sign up for the portal, and if you have any issues, you can call us at 505.609.6121,” said Tiffany Kerschion, Health Information Management Supervisor. 

There is also a handy app called HealtheLife for quick and easy access to the patient portal. Learn more about the app and how to download it here 

Requesting Records

Patients can also request their records online or in person. 

Online Records: to easily request your medical records digitally, utilize this link 

In Person: to request your medical records from San Juan Regional Medical Center in person, we invite to you visit our Health Information Management (HIM) department. 

• We are located at 300 West Arrington Street, Suite 101
• Our hours are 8:00 a.m. to 4:15 p.m. Monday through Friday

While the HIM department manages hundreds of thousands of medical records, there are limits. 

“In New Mexico we have a 10-year retention period. So, from 10 years of last date of service for that patient, unless it’s a minor, because minor records we have to keep much longer, we keep those records,” said Scarlett Denman, HIM Director. 

Rights for Minors

There are specific rules and regulations regarding minors and access to their personal health information. According to New Mexico law, minors ages 14 and older have rights to access their medical records. 

“Whether it’s for sexual health, drug and alcohol testing, results of a pregnancy test, they have a right to ask their providers for that information, and those rights are protected,” said Denman. 

That means that once a child is 14, they are no longer a part of their parents’ patient portal, and they must self-enroll for their own portal.  

For more information on accessing your medical records, we invite you to read our Frequently Asked Questions